Stage 2 Complaints

Relevant to School leaders, Business Managers.

Description

This CPD session supports governors and leaders to understand their role in Stage 2 complaints, focusing on conducting a clear, fair and proportionate review of Stage 1 decisions. Participants will explore the purpose of Stage 2 as a review process, considering whether the headteacher’s decision was reasonable based on the evidence, rather than re-investigating or correcting earlier actions.
 
Participants will explore how to:
  • Understand the purpose and scope of Stage 2 complaints.
  • Apply a fair and objective approach to reviewing decisions.
  • Distinguish between review and re-investigation.
  • Ensure processes are transparent, consistent and compliant.
Through practical guidance and discussion, participants will develop confidence in handling complaints effectively and maintaining robust governance processes.